ba89 Privacy Policy

1 Types of Information Collected

Various types of personal information are collected from you when you register and use services on the ba89 platform. The following categories of information are included:

1.1 Identity Information

• Full name, date of birth, and nationality
• Active email address and contact details
• National ID or passport number (for identity verification purposes)
• Current residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Required bank account details (for bank transfers)
• Transaction history and amounts
• Records of deposits and withdrawals

1.3 Technical Information

• IP address and device identifier
• Browser type, operating system, and device model
• Session duration, login history, and activity logs
• Information obtained from cookies and tracking technologies

1.4 Gaming Behavioral Information

• Bet types, amounts, and outcomes
• Preferred game categories and play patterns
• Bonus and promotion usage history

2 Purpose of Information Collection

ba89 uses your information only for specific and legitimate purposes. Information is never collected or retained without a purpose.

2.1 Service Delivery and Operations

• Account registration, verification, and activation
• Processing financial transactions — minimum deposit ৳200 and minimum withdrawal ৳800
• Ensuring uninterrupted platform operations
• Providing customer support — 24/7 via Bengali live chat

2.2 Legal and Regulatory Obligations

• Age verification — for users aged 21 and above only
• Compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines
• Fraud prevention and account security
• Ensuring responsible gaming

2.3 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Testing and developing new features

2.4 Communication and Marketing

• Sending important account-related notifications
• Informing about promotional offers and bonuses (subject to your consent)
• Notifying about platform changes or updates

3 Data Storage and Security

ba89 uses industry-standard technology and practices to protect your personal information. As a secure and reliable platform, we ensure SSL encryption and fair play.

3.1 Technical Security Measures

• All data transfers secured through SSL/TLS encryption technology
• Robust firewall and intrusion detection systems
• Encrypted databases and regular security audits
• Two-Factor Authentication facility

3.2 Access Control

• Only authorized personnel have access to the information they need
• Role-Based Access Control
• All access is logged and monitored

3.3 Data Retention Period

Your information is retained while your account remains active. Even after account closure, certain information may be kept for a specified period due to legal obligations. Personally identifiable information is securely deleted once it is no longer required.

4 Sharing Information with Third Parties

ba89 does not sell your information or share it with third parties for advertising purposes. Information is shared only in the following limited circumstances:

4.1 Service Provider Partners

• Payment processing partners (bKash, Nagad, Rocket, Upay, banks) — solely to complete transactions
• Identity verification providers — for the KYC process
• Technology infrastructure providers — for platform operations

These partners operate under strict confidentiality agreements and may only use information for the designated purpose.

4.2 Legal Obligations

• As required by applicable laws in Bangladesh
• Under a court order or valid directive from a government authority
• In connection with a money laundering or fraud investigation

4.3 Business Transfers

In the event of a business merger or acquisition, information may be transferred, however the protections of this policy will continue to apply and users will be notified in advance.

5 Cookies and Tracking Technology

The ba89 platform uses cookies and similar technologies to improve your experience and ensure the effectiveness of its services.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They maintain login sessions, ensure security, and detect technical errors. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and user identity. They provide you with a personalized experience.

5.3 Analytics Cookies

Anonymous analytics data is collected to monitor and improve platform performance. You can control these cookies through your browser settings.

6 Your Rights and Controls

Every ba89 user has the following rights over their own personal information:

6.1 Right to Access Information

You may request details of the information ba89 holds about you at any time. This request can be made by emailing [email protected].

6.2 Right to Correct Information

You have the right to request a correction if there are any errors or inaccuracies in your information. This can be done through account settings or live chat.

6.3 Right to Delete Information

In certain circumstances you may request the deletion of your information. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Object to Data Processing

You may opt out of marketing communications at any time. This can be done by contacting the support team.

6.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, please contact our support team first. If the matter is not resolved, you have the right to lodge a complaint with the relevant authority.

7 Protection of Minors

ba89 takes the highest precautions to protect minors. Only users aged 21 and above may open an account and use services on this platform.

• Age verification is mandatory at registration
• Age is confirmed through identity document verification
• If any user is found to be under 21 years of age, the account will be closed immediately
• We do not knowingly collect any information from minors

8 International Data Transfers

To deliver ba89's services, information may be processed on servers in various countries. In such cases:

• Encryption technology is always used when transferring data
• All partner organizations provide protections equivalent to this privacy policy
• Applicable data protection regulations in Bangladesh are complied with

9 Changes to the Policy

ba89 may update this privacy policy as needed. When changes are made:

• A notification will be sent to your registered email before significant changes take effect
• The "Last Updated" date at the top of the page will be changed
• Continued use of the platform after changes will be taken as acceptance of the new policy
• Previous versions will be provided upon request

10 Responsible Gaming and Data Protection

ba89 prioritizes responsible gaming and uses your information to support you in this regard:

• Providing spending limit settings and self-exclusion options
• Detecting unusual gaming patterns and providing proactive support
• Connecting you with information and resources related to responsible gaming

For more information about responsible gaming, visit our Responsible Gaming page.

11 Contact & Complaints Process

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Log in to the site and contact us directly 24/7
• Every complaint will be reviewed and responded to in a timely manner

We respect your privacy rights and are committed to resolving any concerns promptly.